Towards the end of September I blogged about my ideal purchase order and asked readers for your opinion. I was worried that the form might ask clients to fill in too much information. And most of your comments reinforced that view. You agreed that many would baulk at the idea of providing so many details, even though doing so could save a lot of hassle and misunderstandings later on.
Busy direct clients with little understanding of the translation process are probably better served with a phone call or a few back-and-forth emails to make sure everything is clear. This type of exchange also helps to build a relationship that could lead to future projects. Agency clients, on the other hand, although they are more used to filling in forms, might not know the answers to all the questions and feel reluctant about bothering their end client with them. They also have their own processes in place and wouldn’t appreciate pandering to one of their service providers.